Course Detail

CRISIS MANAGEMENT AND EMERGENCY RESPONSE
Course Dates
Day 1 November 11, 2019 - November 15, 2019 295000 Abuja/Lagos/PH/KD
Day 2 November 18, 2019 - November 20, 2019 200000 Abuja/Lagos/PH/KD
Day 3 November 18, 2019 - November 29, 2019 390000 Abuja/Lagos/PH/KD
Why Attend
The sheer range of potential incidents and emergencies that
can disrupt or even stop production are increasing. If managed
correctly then not all of these incidents will become critical or
be classed as a crisis, but those that result in increased losses or
put increased demand upon the organisation will have serious
consequences for the company, the shareholders and
stakeholders or the country itself badly damaging the
reputation of all those involved in the response. This course will
teach you that meeting this commitment involves more than
just being fully prepared.
Target Audience
Leaders or responsible parties in charge of safety, emergency, or
crisis management, for an organization, division, or municipality.
These include, but are not limited to: ministry or government
regulators; fire, safety and security professionals; risk, marketing
and insurance professionals; designated incident, emergency
and crisis response professionals; local fire and emergency
response members; and other emergency response
professionals. This course is also critical for line managers and
supervisors wishing to appraise their comprehension of
emergency response best practices.
Target Competencies
Designing appropriate
response plans
Organizing Emergency
Control Centers
Controlling Emergency
Response Teams
Analyzing incidents and
allocating duties
Developing crisis
management strategies
Course Methodology
This course will enhance your leadership capabilities through
assessment, syndicate role play, group discussions. You will
enhance you crisis communication skills and develop team
problem solving techniques and methods through various
challenges. Participants will be given a full student manual with
industry standards, audits, plans and checklists which are easily
adapted to your own site specific needs, and a full electronic
Crisis Response Manual and a video of how to use it.
Course Objectives
By the end of the course, participants will be able to:
Understand the attributes between incidents, emergencies
and crisis situations
Develop methods to avoid unnecessary escalation, and how
to design, command and control response to each scenario
Enhance on-scene leadership capabilities and techniques
Apply best practice in organizing Emergency Control Centers
(ECC), Emergency Response Teams (ERT) and Crisis
Management Teams (CRT) to assist the Forward Incident
Control (FIC)
Analyze human factor and allocate duties with regards to
psychological readiness, recourse allocation, deployment,
discipline, leadership and welfare

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