Administration and Secretarial Courses

  • latest blog post
    EFFICIENT ADMINISTRATION SKILLS

    Why Attend
    This course aims to help you raise your efficiency levels and develop
    competencies that will help you move up your career. You will
    understand the importance of being a team player and will give you
    insights of what, you as team member, can do to enhance team work.
    You will also understand that the rapid changes around us
    necessitates a change in attitude and a need to develop highly
    needed abilities to succeed in the modern world of administration.
    You will develop confident verbal and written communication skills
    which will enable you to proactively contribute to the successful
    achievement of the organisation’s goals. You will also be able to
    design action plans enabling you to transfer the learning of this
    course to your work place. It will also create opportunities for your
    personal development and for accepting challenges when they arise.
    Moreover, this course will show you ways to manage your time, plan
    for results, professionally handle the telephone and enhance your
    memory.
    Target Audience
    Administrators, assistant administrators and secretaries. Also, those
    with the potential of becoming administrators can benefit from this
    course.
    Target Competencies
    Team work
    Proactive thinking
    Building bonds
    Assertiveness
    Writing e-mails
    Adaptability
    Prioritization
    Course Methodology
    This particular course is structured using a combination of interactive
    activities, group and individual exercises, role plays and discussions It
    also uses tools to assess personal talents and areas of improvement
    and will devise improvement plans. Participants will be coming up
    with their own strategies to overcome real life scenarios and will be
    given the chance to challenge and defend findings.
    Course Objectives
    By the end of the course, participants will be able to:
    Employ a proactive role in handling job responsibilities within a
    team environment
    Demonstrate an understanding of the modern administrator’s
    highly needed abilities
    Develop interpersonal and communication skills in order to carry
    out administrative functions with confidence and efficiency
    Apply professional business writing techniques in writing e-mails
    Handle telephone calls properly and professionally
    Develop self management and deal with time wasters
    Practice memory enhancement techniques with several
    reinforcement methods and exercises

  • latest blog post
    EFFICIENT ADMINISTRATION SKILLS

    Why Attend
    This course aims to help you raise your efficiency levels and develop
    competencies that will help you move up your career. You will
    understand the importance of being a team player and will give you
    insights of what, you as team member, can do to enhance team work.
    You will also understand that the rapid changes around us
    necessitates a change in attitude and a need to develop highly
    needed abilities to succeed in the modern world of administration.
    You will develop confident verbal and written communication skills
    which will enable you to proactively contribute to the successful
    achievement of the organisation’s goals. You will also be able to
    design action plans enabling you to transfer the learning of this
    course to your work place. It will also create opportunities for your
    personal development and for accepting challenges when they arise.
    Moreover, this course will show you ways to manage your time, plan
    for results, professionally handle the telephone and enhance your
    memory.
    Target Audience
    Administrators, assistant administrators and secretaries. Also, those
    with the potential of becoming administrators can benefit from this
    course.
    Target Competencies
    Team work
    Proactive thinking
    Building bonds
    Assertiveness
    Writing e-mails
    Adaptability
    Prioritization
    Course Methodology
    This particular course is structured using a combination of interactive
    activities, group and individual exercises, role plays and discussions It
    also uses tools to assess personal talents and areas of improvement
    and will devise improvement plans. Participants will be coming up
    with their own strategies to overcome real life scenarios and will be
    given the chance to challenge and defend findings.
    Course Objectives
    By the end of the course, participants will be able to:
    Employ a proactive role in handling job responsibilities within a
    team environment
    Demonstrate an understanding of the modern administrator’s
    highly needed abilities
    Develop interpersonal and communication skills in order to carry
    out administrative functions with confidence and efficiency
    Apply professional business writing techniques in writing e-mails
    Handle telephone calls properly and professionally
    Develop self management and deal with time wasters
    Practice memory enhancement techniques with several
    reinforcement methods and exercises

  • latest blog post
    EFFICIENT ADMINISTRATION SKILLS

    Why Attend
    This course aims to help you raise your efficiency levels and develop
    competencies that will help you move up your career. You will
    understand the importance of being a team player and will give you
    insights of what, you as team member, can do to enhance team work.
    You will also understand that the rapid changes around us
    necessitates a change in attitude and a need to develop highly
    needed abilities to succeed in the modern world of administration.
    You will develop confident verbal and written communication skills
    which will enable you to proactively contribute to the successful
    achievement of the organisation’s goals. You will also be able to
    design action plans enabling you to transfer the learning of this
    course to your work place. It will also create opportunities for your
    personal development and for accepting challenges when they arise.
    Moreover, this course will show you ways to manage your time, plan
    for results, professionally handle the telephone and enhance your
    memory.
    Target Audience
    Administrators, assistant administrators and secretaries. Also, those
    with the potential of becoming administrators can benefit from this
    course.
    Target Competencies
    Team work
    Proactive thinking
    Building bonds
    Assertiveness
    Writing e-mails
    Adaptability
    Prioritization
    Course Methodology
    This particular course is structured using a combination of interactive
    activities, group and individual exercises, role plays and discussions It
    also uses tools to assess personal talents and areas of improvement
    and will devise improvement plans. Participants will be coming up
    with their own strategies to overcome real life scenarios and will be
    given the chance to challenge and defend findings.
    Course Objectives
    By the end of the course, participants will be able to:
    Employ a proactive role in handling job responsibilities within a
    team environment
    Demonstrate an understanding of the modern administrator’s
    highly needed abilities
    Develop interpersonal and communication skills in order to carry
    out administrative functions with confidence and efficiency
    Apply professional business writing techniques in writing e-mails
    Handle telephone calls properly and professionally
    Develop self management and deal with time wasters
    Practice memory enhancement techniques with several
    reinforcement methods and exercises

  • latest blog post
    MANAGEMENT: BEST PRACTICES & TECHNOLOGIES

    Why Attend
    Administrative assistants are invaluable members of the office team.
    They are charged with overseeing and coordinating the day to day
    operations of a business. Thanks to the advent of communication
    technology, the skills these assistant require have become diversified
    and the ability to multitask and juggle several different instructions at
    once have become essential. Other qualities needed by these
    members include excellent communication skills, a polished
    appearance, and good interpersonal instincts. This course tackles all
    these behavioral skills while focusing on areas related to the use of
    technology to get things done effectively and successfully.
    Target Audience
    This course is targeted at people who have graduated from an office
    administration program, or those who have several years of
    documented work experience in the secretarial or office
    administration fields. It is also designed for those who are interested
    in qualifying for entry level supervisory or managerial office positions,
    as well as for those who are currently in related positions and are
    seeking to improve their professional knowledge and skills in order to
    succeed in today's high technology offices.
    Target Competencies
    Administration of computer
    applications
    Time management
    Telephone, email and office
    etiquette
    Motivation and productivity
    Writing skills
    Dealing with diversity
    Indexing and archiving
    Meetings and events
    management
    Course Methodology
    The course involves a mix of self assessment tools, showcases of
    computer applications, brief presentations by the consultant and
    participants on course related topics, and videos to enhance learning
    and real life implementation.
    Course Objectives
    By the end of the course, participants will be able to:
    Define and apply the new roles of executive assistants and
    administrators to meet modern challenges
    Use technology to get more done and to stay connected with the
    office and their boss
    File, document, sort, index and retrieve corporate documents,
    records, and reports to organize work flow effectively
    Create quality standards for a motivating and productive office
    environment
    Demonstrate a better command of the English language including
    the meaning and spelling of words, grammar, and rules of writing
    Identify and improve the competencies they require to keep
    generating added value services

  • latest blog post
    MANAGEMENT: BEST PRACTICES & TECHNOLOGIES

    Why Attend
    Administrative assistants are invaluable members of the office team.
    They are charged with overseeing and coordinating the day to day
    operations of a business. Thanks to the advent of communication
    technology, the skills these assistant require have become diversified
    and the ability to multitask and juggle several different instructions at
    once have become essential. Other qualities needed by these
    members include excellent communication skills, a polished
    appearance, and good interpersonal instincts. This course tackles all
    these behavioral skills while focusing on areas related to the use of
    technology to get things done effectively and successfully.
    Target Audience
    This course is targeted at people who have graduated from an office
    administration program, or those who have several years of
    documented work experience in the secretarial or office
    administration fields. It is also designed for those who are interested
    in qualifying for entry level supervisory or managerial office positions,
    as well as for those who are currently in related positions and are
    seeking to improve their professional knowledge and skills in order to
    succeed in today's high technology offices.
    Target Competencies
    Administration of computer
    applications
    Time management
    Telephone, email and office
    etiquette
    Motivation and productivity
    Writing skills
    Dealing with diversity
    Indexing and archiving
    Meetings and events
    management
    Course Methodology
    The course involves a mix of self assessment tools, showcases of
    computer applications, brief presentations by the consultant and
    participants on course related topics, and videos to enhance learning
    and real life implementation.
    Course Objectives
    By the end of the course, participants will be able to:
    Define and apply the new roles of executive assistants and
    administrators to meet modern challenges
    Use technology to get more done and to stay connected with the
    office and their boss
    File, document, sort, index and retrieve corporate documents,
    records, and reports to organize work flow effectively
    Create quality standards for a motivating and productive office
    environment
    Demonstrate a better command of the English language including
    the meaning and spelling of words, grammar, and rules of writing
    Identify and improve the competencies they require to keep
    generating added value services